OLD 20 Parts Company F.A.Q
Where do I put my payment details for my order?
Due to reasons out of our hands and rather large costs, we decided not to offer online payment. Instead when we receive your order, one of our sales representatives will contact you as soon as possible (a maximum of 2 working days) to give you a total and take payment details. Simples.
Update 13/04/10: Due to the remodelling of the website, payment online is being researched via alternative ways. At this point in time we cannot say weather or not it will be implemented but do check back regularly.
But how can I be sure it’s one of your sales representatives?
If you're not happy or feeling unsure then feel free to call us on (01332) 792698
What do you accept as payment for my order?
We accept most types of credit and debit card but please note that we do NOT accept PayPal or American Express, apologies for this. We can also accept cheques (need to be payable to Old 20 Parts Co.) and bank transfer. Please contact us for details.
Is your website telling the truth, is it really £0.00 Delivery?
Unfortunately not, the reason the website says this when you total your order is because delivery can vary so much for what people are ordering and where the order is being sent to. This can range from a little package on Royal Mail to a Sea Freight! Delivery is calculated accurately and given to you when we call for payment details. However do not be dismayed as we do have Special Offers every so often for Free Delivery on orders over a certain amount so keep checking back regularly. Also if we are attending a show that you are going to, you can order your parts to collect and pay for at that particular show and we won't charge you delivery!
Update 13/04/10: With the remodelling of the website, we are looking into being able to let the customer select delivery available to them. This way you will be able to see what the cost of delivery will be.
Can you give me a general cost for delivery?
Delivery is based upon three things; volume, size and weight. Old 20 Parts Co. does always try and use the cheapest possible way of delivery but as said before it does depend upon those three factors. A general price guide is as follows: (Prices may vary and are subject to change without notice)
Small items within the UK: Royal Mail £4.00
Medium items within the UK: Interlink Courier £6.00 (Next Day)
Large items within the UK: Interlink Courier £8.50 (Next Day)
Bulky items to UK (on pallet): Courier £20.00
Small items outside of UK: Royal Mail International Signed for £5.00
Large items outside of UK: Courier £18.00
Bulky items outside UK (pallet): £POA
Please also note if you order small items that are expensive we will send them by courier so we can be assured they have arrived.
I ordered some parts from your website but the total given on the phone is different?
Yes unfortunately this does happen. The website is kept as up to date as possible. Every day we have two or three people working on the website doing different things from price checking to adding new parts and news articles. The reason you may received a different total from the one on the internet is because of two reasons
1) The website does not add on the total of delivery which can vary from a small package on Royal mail to sea freight. Delivery is always calculated and given to you when we call for payment details.
2) It may be that we simply haven't checked that product price recently. Please understand that prices are subject to change without notice especially on things like oil and plough parts.
How do I sign up for your email newsletter?
Quite simply, navigate to our Home page by clicking 'Home' in the grey bar along the top of the page. When you’re at the home screen, scroll down towards the bottom and on the left hand side you will see three boxes labelled "First Name", "Last Name" and Email Address". Fill all these boxes in and hit the subscribe button. You should then see some red text appear underneath confirming you have been added to the mailing list.
How do I unsubscribe from your email newsletter?
To unsubscribe from our E-newsletter all you have to do is email Phill in our office at enquiries@old20.com and state that you wish to unsubscribe. He will then immediately remove your name from the database.
Why can I not search your shop by tractor make anymore?
If you are a previous customer to our old website you would have searched through our products by tractor make. Now days you have to search by product category, this isn't too much of a problem but it has been mentioned to us quite a few times and is being looked into at the moment. If you are really finding it hard, use our search box at the top of each page using tractor makes, descriptions or our part numbers in the catalogue. Be sure to check back regular for updates, not only on layout but pricing as well.
Update 19/03/09: This is currently under discussion and in the near future will perhaps be changed...watch this space...
Update 13/04/10: Work on remodelling the OLD 20 Shop is well under way and is almost complete. Hopefully soon we will be able to offer a fast way of searching and shopping as well as a massive selection of parts and accessories for your tractor!
Thank You.